Senior CSM

About the Role:

Quicklizard is looking for outstanding people with a solid mathematical and economics orientation, a quick grasp, and excellent human relations with experience in the tech industry for the position of customer success manager.

The ideal candidate will join our growing team, bringing a strong background in working with Enterprise and Mid-Market companies and will help our clients be successful using our platform.

Responsibilities:

  • Work closely with customers to make sure they gain the most value from our product.
  • Advocate internally for customer needs – be the voice of the customer within Quicklizard.
  • Proactively identify expansion opportunities and expand our revenue in accounts through cross and up-selling
  • Influence future lifetime value through higher product adoption customer satisfaction
  • Onboard new customers and train them how to use the platform and customize it to their needs successfully.
  • Conduct periodical business reviews (QBRs) for customers, including performance analysis and future roadmap.
  • Work with dev, product, sales, and other internal teams to define projects that increase scalability and quality.

Requirements:

  • 3+ years of experience with B2B customers and account management.
  • Excellent time management skills.
  • Tech-savvy with good analytical and troubleshooting skills
  • Excellent communication and presentation skills: training, coaching, discussion with executives.
  • Positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations
  • Passion to acquire product understanding and to provide customer needs. Highly organized, details oriented.
  • Fluent English for both spoken and written communication
  • Additional languages – a plus

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