Career - Technical Support Engineer

Technical Support Engineer

About us:

Our mission is to contribute to the world’s economic efficiency through pricing.

We do this by providing a SaaS platform that manages, automates, and optimizes retail product prices. With Quicklizard, Retailers and D2C brands offer the optimal price for every product.

Job Description:

As a Technical Support Engineer, you will learn the inner workings of the product, help customers and serve as a technical expert on a number of wide-ranging topics. You will have the opportunity to serve as a focal point for clients facing technical issues and collaborate with other teams to delight clients by delivering technical solutions and providing best practices.

You will Act as the first point of contact for new and existing customers
Provide product education
Complete troubleshooting and escalate where necessary
Handle customer complaints raised via Intercom and Email

Responsibilities:

Providing technical support and product assistance to customers worldwide through ticketing system, calls and emails.
Work closely with customer success managers to prioritize issues, communicate status and oversee end-to-end resolution.
Resolve problems independently and understand the correct escalation procedures.
Reproduce and debug customer-reported problems and work with the engineering teams to resolve issues.
Research for the root cause, troubleshoot and investigate issues.
Willing to work Friday’s (instead of Sunday) on occasions when needed.
Assist business partners with technical issues as well as customer service needs.

Requirements:

2 years of experience in QA or technical support – advantage
Fluent English (Both speaking and writing) – must.
Problem solver – love to get to the bottom of things and find the root cause of the problem.
Bachelor’s degree in a relevant technical field
You can communicate complex concepts in a clear and professional manner.
Able to learn quickly and adapt to changes
You are a lifelong learner with insatiable curiosity.

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Technical Support Engineer

About us:

Job Description:

Responsibilities:

Requirements:

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